Returns of goods in the online store (right of withdrawal)

As a consumer, you have the right to withdraw from the distance sales contract within 14 days without giving a reason.

The deadline for withdrawal from the contract:

• Expires after 14 days from the day on which you came into possession of the goods or on which a third party (other than the carrier and indicated by you) came into possession of the goods.

How to inform about the withdrawal from the contract:

• You must inform the company Union Parts spółka z ograniczoną odpowiedzialnością of your decision by means of an unequivocal statement.
• The statement can be submitted in writing and delivered in person or sent to the company's registered office address: 39-203 Nagoszyn, Bobrowa 108U.
• You can also send the statement electronically to the e-mail address: b2c@rotinger.pl.
• You can use the model withdrawal form, but this is not obligatory.
• It is enough to send information about the withdrawal from the contract before the expiry of the 14-day period.

Refund:

• All payments received, including the costs of delivering the goods (except for the additional costs resulting from choosing a more expensive method of delivery than the cheapest standard method offered by the seller), will be refunded immediately, no later than 14 days from the date on which you informed us of your withdrawal from the contract.
• Refund will be made using the same means of payment that you used in the original transaction, unless you expressly agree to a different solution. In no case will you incur any fees related to this refund.
• The seller may withhold the refund until the goods have been received or proof of their return has been provided, depending on which event occurs first.

Return:

• The goods must be sent back or handed over to the seller immediately, in any case no later than 14 days from the day on which you informed us of your withdrawal from the contract.
• The deadline is met if the goods are sent back before the expiry of the 14-day period.

Costs of returning the goods:

• The buyer bears the cost of returning the goods

Returns and complaints address:

Union Parts Sp. z o.o.
Bobrowa 108U
39-203 Nagoszyn, Poland
mob./whatsapp +48 539 950 190
b2c@rotinger.com
 
The rules of returns, complains and guarantee – please read more in ROTINGER BRAKE CENTER Online Shop Regulations

Download

Template of the form of withdrawal from the sale agreement